Tuesday, April 8, 2014

What working at Intel taught me about Employee Retention

Working at Intel taught me a lot.  They did a lot of very smart things, especially in the area of people management.  Not only did they put a huge emphasis on training (for example mandatory manager training & 7-Habits training), but also they really had a great program for employee retention.  Recently, I have been thinking about retention, and I have solidified my thoughts into a simple sentence that should be the driving for of HR and all things retention... here it is:  "We can't expect every employee to stay here their entire career, but we can try to make it so good that they might want to, simply by providing Training, Opportunity for Advancement, and creating together a Great Place to Work." -H.Beverly 4/8/2014.

This sentence is not just bullshit.  It's what I really believe.  I know I'm going to lose people, but hopefully, I can make it hard for them to decide to leave....

My goals are:

1.) Offer the training to help people develop their career on company time.

* I do this with a monthly or quarterly meeting with all employees to discuss career vision, training opportunities, and growth.  * I also do this by offering company funds for seminars and education opportunities.

2.) Make available new roles for people as they advance in their career.

* This isn't always easy, but sometimes, you just have to make a role, even if it doesn't make sense.

3.) Makeing a Working Environment that is rewarding, safe, empowered, and most importantly that everyone knows that what they do matters, and the People who don't contribute will be cut loose!

* This is not easy... but starts with free coffee... really!  Free coffee, fun company sponsored events, and great work-space is a start.  I follow that up with what really matters:  Empowerment -> Giving control over to others for their responsibilities, Purpose -> Making it clear how what people do effects the bottom line.   And lastly, cutting dead weight.. people that just don't care, cannot stay!

So, Am I the best at retention?  No.  I make mistakes.  Sometimes I get angry (withdrawls from the emotional bank account).  Sometimes I fail to notice when reward or promotion is ready.  But I try.  It's all we can do!


Sunday, March 9, 2014

5 Things You Should Say Every Day at Work

Want to love your job more?  Want to work in a very positive work environment?  Want a raise, more responsibility, or a promotion?  Then these are the 5 things you should be saying every day at work.  Five simple phrases that can lead you to a more rewarding and rewarded career.

1. "I'll take Ownership of this, and see that it gets done."

Everyone is busy.  Managers and Co-workers both love it when someone else takes responsibility.  Making it explicit with this phrase will win you friends, especially when you build a reputation for actually delivering what you own.  Fail to deliver though, and people will stop letting you own, a very bad thing.

2. "Is there anything I can do to help?"

Similar to taking ownership, people appreciate help when they are swamped.  In this case though, your not saying you'll take charge, just that you'll help in a task or two.

3. "I'm sorry, I messed up and here's how I plan to fix it."

Nobody likes to mess up, but it happens.  And when sh*t happens, it's always best to own up to it, with an action plan to fix it.  Even if fix it means minimizing the damage, a plan is always better than not having one.

4. "Do I understand correctly that you are saying ...?"

Fill in the blank with exactly what you think they said.  If you can demonstrate that you have completely heard them, even without agreeing, it goes a long way towards letting the other person open up about your feedback.  Dr. Stephen Covey said "Seek first to understand, then to be understood.".  This simple phrase can change your life.  Suddenly, people will prefer to speak to you because "you listen".   Even if you don't agree, you at least listen!

5. "Great job!"

We all have a little puppy deep inside our hearts.  We don't want to be yelled at when we poo on the floor... we know we did wrong.   But we DO love praise when we do something right!  Say it often, but of course, only say it when you mean it.   Don't praise poor work, no comments are needed.

photo via cc

Sunday, March 2, 2014

50 Must Do Things in Austin Texas

Got this list from a.) My Own Texas Sized Experiences b.) Mix 94.7 Facebook Page.  c.) 365 Things to do in Austin

1. Go to A Rodeo.
2. Go on a Guided Hunt in Laredo
3. Go to ACL Festival
4. Go to a Country Line Dance
5. Go to a Concert at Stubbs & the Backyard
6. Go swimming in Galveston
7. Eat Tex-Mex in San Antonio
8. Eat lots of BBQ, especially Meijers or Southside in Elgin, TX  (and many others throughout the state)
9. Go to a Country Bar with a Bull.. and ride the Bull.
10. Go to a Folk Festival
11. Go to a Renaissance Festival

..............................................and the remainder of the list from lots of other folks:

What is the one thing you have to do in the state of Texas? 
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